Ordering With Us


How to Order:

 

1. Via our ONLINE STORE here

The online store offers a core range of beautiful handcrafted furniture, which are all made to order. This option allows a swift and easy check out process. Once you have added your item(s) to cart, be sure to add the relevant delivery option. You will then receive an order confirmation via Email along with an estimated delivery date or collection date. Then you can sit back ,relax and wait for your wonderful furniture delivery day.

 

2. Via Whatsapp Business

Request a digital brochure through WHATSAPP here.

From Whatsapp you can obtain a free brochure and ask our experts questions about our products and process. Not all of our portfolio is on the website, so feel free to ask for any other images this way too.

Once you have decided you would like to order and know what you would like, we will send you an invoice from our fantastic online portal Kashflow. A 60% deposit is required to secure an order this way, with the balance being due around 1 week prior to delivery. Lead times vary on products but as a guide, please allow 4-6 weeks on items £100-£2500 and 12 weeks on items £2500+.

 

3. Over the Phone

All of our friendly team are happy to talk to you on the phone about an order and give you further information. You can then request an invoice if you would like to order a product. The same process as above will then apply.

 

Lead Time

All of our products are handmade to order, right here in Great Britain. This means we do not hold a stock of beds. Due to popular demand and the size of the items , we can only manufacture a few at once, hence the lead time. This lead time is not the length of time it takes to make the item, but that your item is in a queue.

 

Delivery

As our beds are handcrafted, it means they do not flat pack down. They instead disassemble into component pieces. It takes one of our professional fitting teams up to 8 hours to build one of our castle beds into your home. Other items do var , this is just a guide. Please therefore allow a full day for us to be on site. As the beds are complex to fit, we only recommend that we install them, to ensure they are built correctly. Self assembly is possible , if you can supply a joiner. But we do not have fitting instructions, only exploded parts diagrams. We install in the UK and Europe (cost does vary largely depending on location)

If you have ordered a door drop off item such as a Luxury Bespoke Toy Box you will be kept up to date with the lead time during your wait, and be contacted a week before to book a slot. Then you will need to ensure you are in , and able to help lift the item through your door. Once you have received the item it will need to be signed for.

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