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Here at Dreamcraft

We are rapidly building a reputation for building first-class bespoke childrens furniture products. We have an extensive range of designs and it is growing all the time, so it can be difficult to know which direction to look in when choosing the product that is right for you.

We can tailor any of our existing designs to suit your requirements but further more we thrive on helping our customers create a completely unique design from scratch, this might be an idea that you’ve been thinking about for some time or perhaps you have seen something elsewhere that has inspired you.

A point in the right direction...

Once you have decided on a certain piece of furniture, have a specific idea in your head or just want to enquire about our designs, there a number of ways you could get in touch that may suit you and that doesn't take up much time at all.

We have put together a few pointers in order for you to make the best decision that will make the process a delightful one for both of us. Here at Dreamcraft our talented team get excited about new projects and we like to involve our customers every step of the way, so just follow these simple instructions to get the ball rolling.

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Over the phone

Give us a call and speak directly to one of our friendly members of staff who will be more than happy to give you the information you need to be able to place your order knowing that you are in safe hands. 

This may be the best option if you are wanting to discuss any ideas, add-ons or queries you may have about creating your own bespoke piece of furniture for your home. 

Online Store

Browse our products online at your own leisure, pick the design you prefer and add it to your basket, use our secure checkout and pay for your item with your card or PayPal account.

We have separated all our furniture into categories to make this process easier for you, once you have placed the order one of our team should be in contact with you shortly to discuss delivery, design and any further details we may require from you.  

 

Through Social Media

Contact us through any of our social media platforms by commenting on a post or sending us a direct message, we will get straight back to you as soon as we can.

This is a great way to quickly ask any questions you may have about our products and service, we can send pictures, talk measurements and give you information about your chosen piece of furniture. 

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Counting down the days...

Can't wait to see our magical creation be delivered to your house?

We endeavour to fulfil all order as soon as possible but due to popular demand we have a waiting list which means your order will usually take up to 12 weeks, but this also depends on the size of the item:

Orders over £1000 will generally be around 8-14 weeks

Orders under £1000 will generally be around 6-8 weeks

 

 

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Keeping you in the loop...

Here at Dreamcraft we pride ourselves on letting the customer be involved in every aspect of the order process, from being the inspiration for the design of the product to seeing how your chosen product is progressing from workshop to shop floor.

Keep in contact with us on social media, email or text messaging for picture updates and progression updates on your chosen piece. Feedback we have received from previous customers gives us the indication that this made the whole process more personalised and enjoyable, where else would you find that kind of customer service? 

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Straight to your door

Unless a specific date was arranged upon ordering your chosen item, we will contact you within 7 days of the item being delivered to confirm a convenient time for you. A member of our reliable team will come and install your item for you in your home without you having to lift a finger, this can usually take 2-5 hours depending on how big the chosen product is. 

Delivery is charged at £100 for large items plus 50p per mile we travel to you from our location in Sheffield.

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Looking after your product 

Once we have delivered and installed your product for you we will make sure you are happy with it, provide you with touch up paint for any scuffs and scratches it may sustain over time and give you advice on how to keep it in tip top condition. 

Moving house? We offer a first class deconstruction and removal service to your new location for a great price, so you are able to take it with you wherever you may go.

Installation Videos

These are time lapse videos of our princes castle beds being installed in one of our customers homes, just in case you were wondering how the installation process works. We wish our beds went up this quickly in real life!

 

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Upfront Payment

We always ask for a 60% deposit on all our payment types to secure the item. Once you have spoken to a member of staff and confirmed an order we accept a full one off payment for the product of your choice, this can be paid through BACS transfer or PayPal, this includes credit card payments through PayPal. This type of payment will speed up the time it takes for you to receive your item of furniture because payment plans take longer to complete, as the whole price of the product needs to be paid for before we deliver it to you.

Payment Plan

We always ask for a 60% deposit on all of our payment types to secure the item. Rather pay in installments? We also provide payment plan options that can take up to 6 months to complete depending on how we arrange to take payments from you. These are just scheduled monthly payments that are discussed and planned out with the customer to enable us to spread the cost of our furniture. This type of payment is not a credit scheme and the whole cost of the product will need to be paid before you receive the item.